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MOBILE SERVICE TECHNICIAN - BURWELL

Division: Reesink UK Ltd - Turfcare

Company: Reesink UK Ltd
Location/Region: Burwell 
Department: Service
Reporting to: Service manager 
Working Hours: 40 per week

Job Objective:

To provide practical, field, technical and repair support to end user customers of the brands enhancing their product satisfaction and experience.
To respond to the daily service & repair needs at locations outlined by the Service Manager. Focused on a ‘first time fix’ performance target and effectively managing your personal time and communication.

Core Tasks / Result Areas:

• To carry out all servicing and repairs on Toro and other manufacturers equipment as required by customers
• Effectively diagnosing repair faults (mechanical, electrical or hydraulic)
• To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all times
• To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement
• Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required
• To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control – whether working alone or with other members of staff
• Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment
• To escalate more complex issues to the Service Manager with a written job sheet
• To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager
• To maintain a good personal appearance, ensuring a professional image at all times. Maintain a good clean vehicle condition and appearance implementing servicing requirements according to the manufacturer’s recommendations
• To attend product and technical training events related to technical service and personal development training, as required, maintaining hands on practical skills
• Adhere to Company policy and procedures at all times

Essential Functional Knowledge & Social Skills

• Excellent communication, both written and verbal
• Confident, articulate, and professional speaking abilities 
• Strong analytical and problem-solving skills.
• Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning
• Strong knowledge of Microsoft Office
• Ability to multi-task
• Team Player
• Solution driven

Job Core Competencies 

• Customer orientation
• Collaboration
• Innovation
• Integrity
• Problem solving skills
• Result orientation
• Expertise
• Collaboration 

Closing date: 14 March 2025

Can applicants please send their CV and the role they are applying for to: