CUSTOMER SUPPORT WIN

Reesink Hydro-Scapes has won the National Support Network Service Award for 2022 in recognition of its outstanding service, training and support for UK Toro irrigation customers.

Toro's National Support Network (NSN) was founded in 1991 as the first dedicated customer support network in the irrigation industry. Its purpose, they say, is to give customers confidence and peace of mind through complete central control system operational assurance.

To achieve this award, distributors must exhibit a strong passion for customer service, excellent product knowledge, have advocated for their customers, held successful regional NSN training events, and attained a high percentage of both active NSN customers and extended year NSN customers.

Reesink Hydro-Scapes say they endeavour to provide customers with the best irrigation and water aeration solutions on the market. Robert Jackson, division manager at Reesink Hydro-Scapes explains what this recognition means to the division. He says: “To have achieved this award is a real honour and lets us know that we’re doing something right.

“Our strategy has always been to deliver the best customer service with all of our business partners, including Toro. Irrigation is a big investment for most customers, and there are a lot of elements to consider to put the correct systems in place. Here at Reesink we always strive to put the customer first, taking what they want out of a system and pairing it with our team’s expertise on our products, as well as the wider irrigation landscape. The goal is to make our customers’ lives as easy as possible from discovering Toro Irrigation solutions to enjoying the end product.

"It’s of the utmost importance that they feel secure with not only the product we’re providing but with the team behind it too.”