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PRODUCT SPECIALIST NORTH

Job Title: Product Specialist North

Company: Reesink UK Ltd

Location/Region: Home Based Hybrid Role

Reporting to: Technical Support and Training Manager

Working Hours: 40 per week

Job Objective:

Working on your own initiative and as part of a team you will be expected to ensure the smooth operation of product support enquiries in your area, by working in an efficient manner, achieving customer satisfaction by ensuring the company delivers the service as promised. By providing after-sales/product support to the retail sales team, service centres, dealer network and end-user customers.

The management of dealer and service centre after-sales support activities.

Monitoring of product performance, on site reviews and machine set-up.

Liaison with key account customers ensuring that their operations are offered first class support, effectively enhancing their perception of the Reesink UK product range.

Prime objective is to always approach tasks with education in mind, to learn and to pass on the knowledge gained to others. Constantly raising the standards of all involved with the Reesink UK product range.

Core Tasks / Result Areas:

• To receive and follow up technical enquiries, from the source
• Monitor dealer/branch/service centre after-sales performance
• Manage the dealer/branch /service centres in such a manner that all after-sales concerns are efficiently handled and fully resolved.
• Ensure that the dealers/branch and service centres are following and working within the policy and procedures of the brands distributed by Reesink UK.
• Carry out after-sales meetings with dealers/branch/service centres at least once every quarter using a pre-advised and agreed agenda
• Carry out after-sales reviews at agreed intervals with key account customers using the pre-printed form and guidelines
• Keep accurate records and reports of all visits and corrective action
• Ensure ‘Product Quality Observation System’ forms are processed and closed promptly
• Liaise with all departments across Reesink UK and IRE
• Prepare and carry out dealer and operator training courses
• Attend shows and exhibitions as required
• Assist with demonstrations as required
• Assist production with technical issues
• Be aware of and understand all technical information, e.g. bulletins, service manuals etc.
• Have a full working knowledge of the product range including options and variances
• Attend training and service schools as requested, both in the UK and overseas
• Ensure warranty claims are processed and closed quickly
• Assist the Account Managers in the promotion and sales of the product where appropriate
• Carry out Tournament support when required.
• Carry out any duties as requested by the company in accordance with their contract of employment
• To have a positive and professional manner when representing the company
• As a company employee you will abide by the company rules and adhere to the Health and Safety policy.

Essential Functional Knowledge & Social Skills

• Excellent verbal communication
• Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning
• Ability to multi-task
• Team Player
• Solution driven

Job Core Competencies

• Customer orientation
• Collaboration
• Innovation
• Integrity
• Problem solving skills 

Address for candidates to apply: